Safety Data
At Brighton Day Surgery we are committed to providing the highest quality healthcare, with a core focus on each patient’s experience. Achieving the best outcomes for patients in a safe, caring and friendly environment is reflected in our day-to-day operations, corporate and clinical governance, values and workplace culture.
At Brighton Day Surgery we monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards.
Our Quality scorecard includes:
- Patients’ experience and feedback
- Hand hygiene compliance rates
- Surgical site infections
- Fall rates
- Medication safety
- Unplanned returns to theatre
At all times we uphold the National Safety and Quality Health Service Standards (NSQHS).
Patients’ Rights and Responsibilities
Brighton Day Surgery is committed to providing the best possible healthcare and outcome for its patients. The hospital has a commitment to the Privacy Act and Principles and the Australian Charter of Healthcare Rights. An integral part of providing this standard of care is ensuring that patients are aware of their rights and responsibilities. Brighton Day Surgery is a privately owned and operated medical facility, in which the rights of patients are guarded under State and Commonwealth laws.
Patients of Brighton Day Surgery have the right to:
- Privacy, dignity and respect
- Access healthcare relevant to their needs
- Receive safe and high quality care
- Confidentiality of personal and medical information
- Be informed about our facilities, services, treatment, options and costs in a clear and open way
- Comment on their care and have their concerns addressed
- Referrals to other services
- Participation in the planning of their care
Patients of Brighton Day Surgery have a responsibility to:
- Provide accurate and personal information
- Follow all instructions given by doctors, nursing and administration staff
- Respect the rights of other patients
- Respect the rights of Brighton Day Surgery staff
- Provide health fund details prior to admission or alternatively, provide full payment on admission
See also...
Australian Charter of Healthcare Rights
National Safety and Quality Health Service-Guide for Day Procedure Services
Privacy Information
Your health information collected by Brighton Day Surgery assists in providing a health service to you. Typically, it includes information relating to your symptoms, examination, test results, diagnosis, treatment, and care information as well as admission and registration information. Brighton Day Surgery proposes to collect health information from you for the following purposes:
- To process your registration, admission and discharge,
- To ensure that each health care professional involved in your care has all the facts relating to your consultation and/or procedure.
The intended recipients of your health information are:
- Staff involved in your care at Brighton Day Surgery,
- Data service providers engaged by Brighton Day Surgery from time to time,
- Department of Human Services, other governmental departments or legal entities, where disclosure is obliged by law, and
- Staff at selected pathology and/or radiology services if required.
The supply of the information by you is voluntary, except where required by law. However, should you not supply the information, or supply only part of it, this may compromise your future care or treatment, particularly where the information is necessary for your required care or treatment. If you have already provided information and consent for its use and disclosure, but you have changed your mind, you can make written application to revoke your earlier consent.
You have the right to request access to, and to request correction of, your health information in accordance with the relevant legislation.
Further information about these procedures, patients’ rights, responsibilities and our complaints process is available from our practice staff.
Compliments, Concerns and Complaints
As part of our commitment to provide quality care the Brighton Day Surgery welcomes all compliments, suggestions and complaints.
These may be directed to the Practice Manager:
Tel: (08) 8377 1775